If you're having a problem logging in

Forgot e-mail address

Check your email address on the following page.

To see the e-mail address


Forgot password?

Reset your password on the following page.

Reset Password


Forgot both password and email address.

●Haven’t migrated your account yet

Login method changed in Apr, 2019. Make sure to migrate your account.

Complete the migration

●Haven’t created your account yet

To enjoy DARTSLIVE service, you will need to create an account.Visit the page below and create an account.

Create Account

●You created an account but forgot both your email address and your password.

Visit the page below and make an inquiry.

Inquiries


Other reasons

・“Maintenance in Progress” appears and you can’t log in.

  • ※We have an occasional maintenance of 30 min or less to enhance app features. However, the maintenance status has been prolonged and you are not able to log in.

・You can’t log in due to other issues.

  • e.g. When you try to log in to your account, the gauge starts to operate or the app shuts down and d you aren’t able to log in.

Visit the page below and make an inquiry.

Inquiry

  • ※When you make an inquiry, please include the following information:
  • ・Customer information such as the email address associated to your account and your Card ID.
  • ・The operating environment such as the type of device you are using, OS, and App version.
  • ・Describe your problem and the operation step you were in when it happened.